Travel agent for Amac travel agencies
The company has been involved in several high profile scandals in recent years, including allegations that it misclassified customers and failed to properly record transactions, according to a court document filed by Amac’s former CEO.
A woman named Amber Loomis filed a lawsuit in March 2018 alleging that the travel agency misclassified her as a client in the form of a bill for an item that was purchased through Amac Travel.
The travel agency did not respond to The Globe and Mail’s requests for comment.
Amac was forced to apologize in July 2017 after an employee claimed the company had misclassified as many as 1.4 million customers, according an internal Amac document obtained by CBC News.
The company also was accused of lying to customers about the amount of funds they were entitled to receive.
Loomi said the company misclassified some of its customers.
“I was misled about the amounts of funds that I had paid for my travel to the United States,” she said in the lawsuit.
“Amac did not even tell me the total amount of money that I was entitled to and that was $2,000.”
In addition to Loomimis, the woman named in the suit, who did not want to be identified, alleged that the company falsely claimed to have paid for travel when it had only provided a check for $3,000.
Amex and Amac are in a class-action lawsuit against each other.
Amacc travel agency and Amic travel agency are both named in court documents filed in the case.
In the suit against Amac, Loomii alleged that Amac misrepresented to her that she would receive a check of $3.4k, which she later learned was false.
The Amac employee who provided the check claimed that the amount was the total funds that Amic had given to Amac in the past, and that Amc had repaid the funds.
Lompis said she was told she would be paid for her flight in August 2018.
But she said she received the check in November and that the airline failed to pay her.
Lomis said the Amac executive who provided her the check also told her that the refund was due to a clerical error and not to Amic.
The lawsuit also alleges that the Amic executive had to pay Amac $2.5k in fees for a trip that was booked through Amic and a $2k fee for a flight that was paid through Amc.
The executive told Loomisd that she did not receive the refund for her travel, according the lawsuit, which was filed in Ontario Superior Court.
The case is expected to be heard in January.
Amacs case was one of the first cases to be settled in a settlement involving fraud in the travel industry.
It was also one of a handful of recent cases to have a settlement, with Amac agreeing to pay $100 million in restitution for fraud.