Aussie couple gets 2-hour refund after booking their plane tickets online
The Australian couple who booked their flights online and booked them in the wrong cities are planning to sue the airline after the airlines failed to deliver on their promised refunds.
A new study conducted by The Aviation Herald and Jetstar reveals that the refunds that were given to the couple on flights from New York to Melbourne were in fact incorrect.
According to the report, Jetstar refunded a $600 refund for the wrong flight to Sydney, while Aussie Travel Agency (ATA) refunded the same refund for a different flight from Melbourne to Sydney.ATA says that a refund was given to a passenger who bought their ticket through Jetstar, and was also given a $200 refund for their ticket to Melbourne, but it has not been given to anyone else.
The couple were also given an $800 refund for Melbourne, and another $600 for Sydney.
According the report:A flight was booked to New York and returned to Melbourne.
The ticket was refunded and the refund was returned to the ticketed person, which caused confusion as to whether the refund could be applied to the other flight.
The refund was refund by the airline, not by the customer.
When the Australian couple checked their flight status, they discovered that their refund was being applied to their second flight to Melbourne and they were not entitled to their money back.
“We are still awaiting the return of the money,” a spokeswoman for ATSA said in a statement.
“We have already contacted Jetstar and will update this article if we hear anything.”
Jetstar’s spokesman said that the airline was aware of the issues and was looking into the issue.
“Jetstar is aware of a number of issues that have arisen with some of the refunds we issue to our customers,” he said in an email to The Aviation Times.
“This includes issues relating to refunds issued to customers who have purchased flights online through the airline’s online booking platform.”
Mr McConaghy said he believed that his refund was a clear example of a company “going above and beyond to make a customer happy” when he went online to check his flight status.
“I think they are being ripped off and that Jetstar is the bad guys,” he told ABC News.
“It’s really disappointing, and it’s going to make my family sad.
I am sure they are doing their best to correct it.”